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Surveysparrow Reviews

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Overall Rating

5.0
15 Reviews
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About Surveysparrow

SurveySparrow is an experience management platform that offers the world's first chat surveys. The platform was inspired by the need to make surveys more conversational and intuitive to guarantee a 40% response rate. SurveySparrow has since evolved from a feedback tool to a complete omnichannel experience platform that creates better experiences and inspires performance. This brand is suitable for businesses that want to improve their customer experience, engage with their audience, and drive better decisions.

Surveysparrow Pros & Cons

Here are some of the pros and cons of using SurveySparrow:

Pros:

  • Accessibility, ease of use, and accuracy: Users have found SurveySparrow to be a versatile tool that caters to a wide range of surveying needs.
  • Customer Support: The customer support by SurveySparrow is excellent.
  • Templates and Themes: Users can build a survey form easily with the built-in template and select the survey theme that matches their objective.
  • Feedback Acquisition: Acquiring feedback and other information from customers in an easy, clean, and fashioned way.

Cons:

  • Limited Customization: Inability to move through the visual view of the survey without going from start to finish to see edits.
  • Customer Service: Some users have reported slow response times from customer service.
  • Bot Response Time: Some users have reported long waiting times for bot responses.

Please note that experiences may vary based on individual use cases and requirements. It's always a good idea to try out the platform and see if it meets specific needs.

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Surveysparrow Customer Reviews (15)

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Oscar Smart
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Apr 21, 2024
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Massimo Lombardo
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Apr 17, 2024
Eric Huber
Eric Huber
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Apr 16, 2024
Gróa Guðgeirsdóttir
Gróa Guðgeirsdóttir
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Feb 9, 2023
Christine Engel
Christine Engel
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Joe Slay
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Luis Correia
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Aimee Butler
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Petimat Sultanovich
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Feb 5, 2023
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Feb 5, 2023

Surveysparrow Customer’s Q&A

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Surveysparrow Features and Benefits

SurveySparrow is a comprehensive online survey software that offers a wide range of features to help businesses collect and analyze data. Here are some of the key features and benefits:

  • Conversational Surveys: SurveySparrow allows you to turn surveys into engaging conversations, which can lead to up to 40% higher completion rates.
  • Mobile-First Surveys: These surveys are designed to engage the audience on the go, making it easier for respondents to complete them.
  • Recurring Surveys: This feature allows you to automate surveys at regular intervals, which can be useful for gauging customer or employee pulse over time.
  • Multi-Language Surveys: Collect feedback from around the globe in any language.
  • Visual Workflows: Automate actions based on survey triggers. When responses clock-in, set conditions, and perform tasks.
  • Executive Dashboard: Create insightful dashboards for your survey data and visualize them the way you love.
  • Ticket Management: Convert all your survey responses into tickets, and close the feedback loop, effortlessly.
  • Offline Data Collection: Use the offline survey app to collect data even in the absence of the internet.
  • Single Sign-On for Teams: With your organization's credentials login to your account using SSO or single sign-on.
  • Subaccounts & Multiple Users: Manage multiple accounts, for different teams in your company, under a single parent account.

These features make SurveySparrow a versatile tool for businesses of all sizes, helping them to collect valuable data, gain insights, and make informed decisions. It's worth noting that SurveySparrow offers a 14-day free trial, allowing potential users to try out all features for free.

Surveysparrow Pricing

SurveySparrow offers a range of pricing plans to suit different needs:

  • Basic (Surveys): This plan costs $19.00 per month and includes features like 2,500 responses, 1 full user, 10,000 contacts, and the ability to schedule surveys.
  • Starter (Surveys): Priced at $39.00 per month, this plan offers 15,000 responses, 1 full user, 20,000 contacts, and the ability to schedule reports.
  • Business (Surveys): This plan costs $79.00 per month and includes 50,000 responses, 3 full users, 200,000 contacts, survey branding, and password-protected reports.
  • Professional (Surveys): Priced at $249.00 per month, this plan offers 100,000 responses, 5 full users, 200,000 contacts, custom SMTP, and two-factor authentication.
  • Enterprise: This plan is for those with custom requirements. It offers features like complete branding, global throttling, custom data center, and Single Sign-On (SSO).

All plans are billed yearly. A 14-day free trial is also available for exclusive features. For more detailed information, it's best to visit the official website of SurveySparrow.

Payment Method

SurveySparrow offers a secure and efficient payment method. It uses Stripe Integration for transactions. Here are the steps involved:

  • Connect your Stripe account or create one.
  • Add the payment question type.
  • Choose the currency.
  • Add a fixed amount or use Expressions.
  • All the data collected during the payment integration is encrypted, leaving no room for fraudulence.

SurveySparrow also allows you to accept payments from your respondents using online payment forms. You can manage discounts & coupons, configure fixed or variable payments, provide multi-currency options for your orders, and track your order payments.

Moreover, you can send payment invoices and receipts directly to your customers’ email ID using the Stripe auto-receipt feature. This makes the payment process seamless and user-friendly.

Surveysparrow FAQs

FAQ

Surveysparrow Alternatives

Here are the top 10 alternatives to SurveySparrow:

  1. SurveyMonkey: A leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world.
  2. Jotform: A powerful online form builder that makes it easy to create robust forms and collect important data.
  3. Typeform: Known for creating interactive forms that are beautiful, simple, and highly engaging.
  4. Qualtrics CoreXM: An experience management platform that helps organizations both design and improve the experiences that turn their customers into fanatics, employees into ambassadors, brands into religions, and products into obsessions.
  5. Alchemer Survey: A flexible survey software tool built to handle all your unique needs.
  6. Culture Amp: An employee analytics platform that specializes in staff surveying and analytics.
  7. Formstack Forms: An online form builder that gives you everything you need to collect, manage, and act on the information that matters most to your business.
  8. Microsoft Forms: A simple, lightweight tool that lets you quickly create a form, collect responses in real time, and view automatic charts to visualize your data.
  9. Google Forms: A survey administration software included as part of the free, web-based Google Docs Editors suite offered by Google.
  10. LimeSurvey: Allows users to quickly create intuitive, powerful, online question-and-answer surveys that can work for tens to thousands of participants without much effort.

These alternatives offer a variety of features that might better suit your needs.

FAQ

How To Open A Surveysparrow Account?

To open an account on SurveySparrow, follow these steps:

  • Visit the SurveySparrow website.
  • Click on the "Get Started" button.
  • Enter your work email and phone number.
  • Choose a domain for your surveys.
  • Click on "Get Started" again.

After creating an account, you can start creating surveys. Here's how:

  • Log into your SurveySparrow account.
  • You will be directed to your Home page.
  • Click on the 'New survey' button.
  • You can start with a blank survey or use one of the tried and tested templates.
  • If you choose a template, the questions will be auto-filled, but you can always edit, remove, or add them.
  • Click on "Create Survey".
  • You will be directed to the Builder page, where you can create your survey.

Remember, all changes made in your survey will be saved automatically.

FAQ

Surveysparrow Return Policy?

SurveySparrow's Refund Policy states that no refund will be provided if you terminate or cancel your account in the middle of a subscription period. However, you will be eligible for a refund if you terminate your account as a result of a breach of the Terms of Service by SurveySparrow.

To cancel a subscription, it appears that you need to contact SurveySparrow's support team directly. It's important to note that the cancellation process may vary, and it's always best to check the latest information on the official website or contact their customer service for assistance.

Please note that this information is subject to change and it's always best to check the latest information on the official website or contact their customer service for assistance.

FAQ

How can I contact Surveysparrow?

You can get support via their email address or phone number: support@surveysparrow.com or +1 (800) 481-0410.
FAQ

What is Surveysparrow's return policy?

You won't receive a refund if you close your account during a subscription period, according to SurveySparrow's refund policy. If they violate the Terms of Service and you decide to cancel your account as a result, you will be entitled to a refund.
FAQ

Can I try Surveysparrow for free?

Yes, you can. To get a sneak peek at all the best features, you can request a 14-day free trial.
FAQ

Do I have to sign up to purchase Surveysparrow's services?

Yes, you do. In order to use or purchase Surveysparrow's services, registering is necessary.

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